The Courier Magazine Blog




How to Maintain Customer Service Etiquette and Gain Customer Referrals

Customer service etiquette is tricky to perfect. Company owners always want employees to help customers, but if workers act too helpful customers could feel smothered. For example: Years and years will pass before the public forgets the long and embarrassing Comcast customer service call logged in the summer of 2014. Helping a customer get what they want and bullying your customer into what you want them to want are two very different things. So, how can you ensure your company’s clients feel helped and appreciated, but not overwhelm them either? One thing that helps quite often is reviewing basic customer service etiquette tips.

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